Retail Business Management Finance Help

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1. Assume you’re the department manager for menswear in a local department store that emphasizes empowering its managers. A customer returns a dress shirt that’s no longer in the package in which it was sold. The customer has no receipt, says that when he opened the package he found that the shirt was torn, and wants cash for the price at which the shirt is now being sold. The shirt was on sale last week when the customer claims to have bought it. What would you do?
 
2. De’Andre purchased one of XXXL Shirt Company’s bonds last year when the market interest rate on similar-risk bonds was 6 percent. When he purchased the bond, it had seven years remaining until maturity. The bond’s coupon rate of interest (paid semiannually) is 5 percent, and its maturity value is $1,000. Today, the market rate on similar-risk bonds as the one De’Andre purchased one year ago is 4 percent. (a) If he were to sell the bond today, what return would De’Andre earn? (b) What portian of this return represents the capital gains, and what portion represents the current yield?
 
3. Consider a situation in which you received poor customer service in a retail store or from a service provider. Did you make the store’s management aware of your experience? Whom did you relay this experience to? Have you returned to this retailer or provider? For each of these questions, explain your reasons
 

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4. Consider a recent retail service experience you have had, such as a haircut, doctor’s appointment, dinner in a restaurant, bank transaction, or product repair (not an exhaustive list), and answer the questions below:
a. Describe an excellent service delivery experience.
b. What made this quality experience possible?
c. Describe a service delivery experience in which you did not receive the performance that you expected.
d. What were the problems encountered, and how could they have been resolved?
 
5. Final Project
For this section of the final project, look at the company you have been analyzing for the past two weeks from the perspective of manufacturing or service it provides.
First, answer the following questions:
What products or services of the company are you analyzing?
How are these products made or services provided?
Does the company provide both products and services?
Did the company outsource the manufacture of its products?
Then, complete the following tasks as part of your analysis:
Develop a process map for manufacturing a product or providing a service.
Look at the company from a process perspective and identify from your process map the areas that the company could improve.
Examine whether the company is a make-to-order, make-to-stock, or engineer-to-order company.
Update your report to include the following topics:
Product development
Process development
Services
Using the APA format, cite the sources you use on a separate page. PLEASE USE REFERENCES!!
 

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