Relationship Management Finance Assignment Help

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1. Have you ever worked in a job that required you to provide customer service? If yes, describe the skills you needed and tasks you performed on this job. If no, what skills and abilities would you highlight to a potential employer that was interviewing you for a position that included customer service in the job description?
 
2. Review Retailing View about customer service at IKEA. How does this retailer utilize a self-service model as a competitive advantage strategy, compared to traditional furniture stores?
 
3. Place yourself in the role of a manager who is recruiting qualified job applicants to fill one or more of the following positions: (a) sales representative of machine tools, (b) customer service supervisor who speaks English and Spanish, and (c) social networking marketing specialist. Use the Internet to conduct your search for a pool of candidates. A good starting point might be the job boards (Web sites for job hunters). Limit your search to candidates who appear to have posted their credentials within the last 60 days. Remember, in this exercise you are looking for job candidates, not a position for yourself. Try to determine whether you can locate job applicants without paying an employer fee.
 

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4. Assume that you’re starting a new restaurant that caters to college students and plans to use college students as servers. What human resource management problems would you expect to have? How could you build a strong organization culture in your restaurant to provide outstanding customer service?
 
5. How does the strategic profit model assist retailers in planning and evaluating the performance of their marketing and financial strategies? 2. Neiman Marcus (a chain of high-service department stores) and Walmart target different customer segments. Which retailer would you expect to have a higher gross margin? Higher expense-to-sales ratio? Higher inventory turnover? Higher asset turnover? Higher net profit margin percentage? Why?
 
6. Consider a situation in which you received poor customer service in a retail store or from a service provider. Did you make the store’s management aware of your experience? Whom did you relay this experience to? Have you returned to this retailer or provider? For each of these questions, explain your reasons

 

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