Management-QA307

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Pre Requisites and Presumed Knowledge
 
MBA core subjects (in particular AQF level 8 subjects) provide the foundation for specialisation and elective subjects (AQF Level 9 subjects). Hence, relevant core subjects should normally be attempted before progressing to specialisation and elective subjects.
 
Synopsis
 
MBA core subjects (in particular AQF level 8 subjects) provide the foundation for specialisation and elective subjects (AQF Level 9 subjects). Hence, relevant core subjects should normally be attempted before progressing to specialisation and elective subjects.
 
Subject Rationale
 
The aim of this subject is to provide an in-depth knowledge of issues critical for the efficient and effective operation of organisations. Topics covered include: the concept of operations and process management; network design and capacity planning; process design; supply chain management; inventory management; resource planning; quality management.
 
Study Load
 
Aligned with the volume of learning requirements of the Australian Qualifications Framework (AQF) one AIB 10 credit point subject nominally involves 150 hours of study. Study-related activities may include formal webinar time, independent study, interaction with staff and peers, reflection, application in the workplace, quizzes, assignment preparation, forum activities and other. Individual student workload may vary.
 
1. Introduction to Operations and Process Management
 
• What is operations and process management?
• What is a process perspective?
• Should all processes be managed in the same way?
• Operations strategy and performance objectives
• Operations strategy from the top and bottom of the business including operations resources alignment
• Operations strategy and operations improvement
 
2. Supply Network Design and Capacity Planning
 
• Supply network design
• Supply network configuration
• Operations location decisions
• Fundamental issues in capacity planning for the supply network
 
3. Process Design and Analysis
 
• Process design – positioning
• Process design – analysis
• Process configuration
 
4. Supply Chain Management
 
• What is supply chain management?
• Supply chain objectives
• Managing supply chain relationships
• Managing the supply side and the demand side of the supply chain
• Supply chain dynamics
 
5. Capacity Management and Planning
 
• Introduction to capacity management
• Defining an operation’s current capacity
• Managing demand-capacity mismatches
 
6. Inventory Management
 
• What is inventory management?
• Inventory decisions – how much to order
• Inventory decisions – when to order
• Inventory control and ABC analysis
 

7. Resource planning and Control
 
• Introduction to resource planning and control
• Dependent demand systems
• Enterprise resource planning (ERP)
• Loading and scheduling work
• The theory of constraints
 
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8. Lean Synchronisation
 
• Introduction to lean synchronisation
• Just-in-time (JIT) in lean operations
• Barriers to lean synchronisation
• Is lean synchronisation applied throughout the supply network?
• Practical issues in lean synchronisation
 
9. Quality Management and Operations Improvement
 
• Defining and measuring quality
• Total quality management (TQM)
• Identifying operations improvement opportunities
• TQM strategies for improving operations
• Improvement techniques (TQM tools)
 
10. Project Management
 
• Defining projects and project management
• Understanding the project environment
• Key issues in defining and managing projects
• Project planning and scheduling
• Issues in project control
 
Assignment
 

Write a report which analyses a process and provides recommendations on how the process can be improved.
The process you choose to write about can be a process in your own organisation or in any organisation that you are familiar with. Once you have chosen the process, use some of the concepts and tools of Process Design and Analysis to examine it in detail and then provide recommendations on how the process can be improved in terms of one or more operations performance objectives (i.e. cost, quality, speed, dependability and flexibility).
 
In the report, you are required to
 

• Describe the organisation and the process you have selected.
 
• Keep the organisation description brief but make sure that the reader can clearly understand what the organisation does and the organisational context.
 
• Keep the process description brief but ensure the reader understands what the process is, how it affects the organisation’s overall performance, and how it is currently designed. You need to include a process map – which can be a high-level process map, particularly if the process is large.
 
• Evaluate the current performance of the process in terms of all five performance objectives. Given the organisation’s strategy and needs, identify and briefly discuss the performance objective or objectives that need to be improved.
 
• Use some of the concepts and tools of Process Design and Analysis (i.e. Topic 3 in the Learning Materials) to analyse the process in detail and provide recommendations on how it can be improved in terms of the identified operations performance objective (or objectives). If your recommendations include a reconfiguration of the process, make sure to include the new optimised process map.
 

It is important to demonstrate your knowledge about the required Operations Management concepts and to clearly reference your sources. Read journal articles (using AIB Online Library), books (including the textbook), and business literature, etc. Note the sources and use them throughout your report.
 
In order to do well you need to structure your discussion appropriately, use good references, and clearly link recommendations to the description and analysis presented earlier in the report.
 

Important Assignment Instructions

 
The required word length for this assignment is 2500 words (plus or minus 10%).
 
• Your assignment will be marked according to the criteria outlined in the assessment grading criteria (see Appendix 1).
 
• In terms of structure, presentation and style you are normally required to use: o AIB standard report format
 
• AIB preferred Microsoft Word settings
 
• author-date style referencing (which includes in-text citations plus a reference list).

 
• These requirements are detailed in the AIB Style Guide.
 
• Reference lists for AIB assignments normally contain the following number of relevant references from different sources: 6–12 (for MBA assignments).
 
• All references must be from credible sources such as books, industry related journals, magazines, company documents and recent academic articles.
 
• Your grade will be adversely affected if your assignment contains no/poor citations and/or reference list and if your assignment word length is beyond the allowed tolerance level (see Assessment Policy available on AIB website).
 
• Useful resources when working on your assignments include: o AIB Assignment Guide
 
• AIB Online Library
• AIB Style Guide.

 
Product code: Management-QA307
 
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